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Muster

Muster, Accra and Tema, Ghana.

Frequently asked questions

Straight answers on pricing, Smart Apply, matching, assessments, employer verification and payments.

Product & workflow

What is Muster?

A hiring marketplace for entry-to-mid-level Sales and Marketing roles in Accra and Tema. Employers post structured roles and receive matched, evidence-backed shortlists; candidates build one profile and get explained matches.

Does Muster make hiring decisions?

No. Software structures information, filters against requirements and explains fit. Every interview, offer and hire decision is made by a person.

Employer pricing

What does an employer pay for?

Posting a role is free. Employers pay GHS 800 to unlock a delivered shortlist's contact details, and can optionally add a GHS 1,500/month retainer for unlimited unlocks. See the Pricing page for full detail.

Is there still a fee when someone is hired?

No. The unlock fee is the only charge tied to accessing candidates. There's no separate success fee once contact details are unlocked.

Candidate access

Is Muster free for candidates?

Yes. Profile, matching, applications and stage tracking are free with full functionality. An optional one-time assessment credential, priced in your account once you're signed in, is the only paid option, and it never affects matching.

Smart Apply

What is Smart Apply?

An optional, off-by-default feature that applies on your behalf within limits you set: role families, locations, salary floor and a weekly cap. You can pause it or withdraw an automatic application at any time.

Can Smart Apply submit an application I wouldn't approve of?

It only applies when its structured hard preferences can be validated. It never applies to ambiguous salary or location fits. Employer-defined screening questions are not available in this MVP, so they cannot be used to trigger an automatic application.

Matching

How does matching work?

Matches start with hard eligibility checks (location, employment type, mandatory skills), then a structured score across skills, relevant experience, location fit, salary fit and availability. Every match shows its reasons and gaps, never a bare score.

Does Muster use protected characteristics to rank candidates?

No. Age, gender, photo, marital status, religion, ethnicity, disability and similar characteristics are never used as matching signals.

Assessments

Are assessments proctored or recorded on video?

No. Muster does not use video proctoring, webcam prompts, or emotion/voice analysis. Timing and focus-loss signals may be shown to the employer as review flags, never as automatic rejection.

Employer verification

What does "Verified employer" mean?

It's only shown once an employer has passed Muster's verification checks, never assumed from a matching email domain alone.

Application updates

Why does my application say "No new update"?

It means the employer hasn't taken a new action yet. It's shown explicitly rather than leaving the application looking abandoned.

Payments

What happens while a payment is processing?

Nothing is unlocked and no assessment credential is granted until payment is confirmed. Job posting itself is free. If a payment fails, you can retry; a failed attempt never silently succeeds.